Frequently Asked Questions
What coffee machine should I buy?
To know which coffee machine to get, you must first ask yourself this key question: Between convenience and quality, which is more important to me? While there are coffee machines that provide you with both, knowing your priority will help you make the right purchase in the end.
Consider your budget and how much effort you want to put into making coffee. Each type of machine has its own strengths, so think about what fits your lifestyle best.
I want to get a manual coffee machine but I'm not sure which to get?
With so many innovations being developed and created for manual coffee machines, there are increasingly more types to choose from. But to keep things simple, there are generally three types of manual coffee machines.
The entry-level type is the single-boiler coffee machine, which provides higher quality coffee than an automatic machine but is relatively more affordable. It's ideal for those who drink black coffee, as it can't brew coffee and steam milk simultaneously.
The most popular type is the heat exchanger coffee machine. It's considered more powerful and expensive than the single-boiler coffee machine. If you like making lattes and prefer greater control over the temperature, then a heat exchanger coffee machine is for you.
The advanced type is the dual boiler coffee machine, which provides even more precise temperature control than the heat exchanger coffee machine. For those who need reliable commercial performance for specialty coffee brewing, get a dual-boiler coffee machine.
How can I be sure I'm buying a genuine coffee machine?
We're a family business that really cares about our customers. We work with the main importers that bring coffee machines into the country. This means all our machines are the real deal. We fix machines under warranty, stress free for you, we always use original parts. You can trust that what you're getting from us is genuine.
What warranty do you offer on your coffee machines?
When you buy a coffee machine from us, we take care of any repairs needed during the warranty time. We fix them quickly so you're not without your coffee for long. Our coffee machines and grinders come with either a 1-year or 2-year warranty. This means if something goes wrong during that time, we'll fix it for free.
Do you sell office coffee machines?
Yes, we sell coffee machines for offices! We have a wide choice of home and office coffee and espresso machines for sale and delivery, making it easy to find the right one for you. Our help goes beyond sales with ongoing care, top-quality coffee beans, tools, and cleaning products to make your coffee time great. We offer leading brands like Astoria, La Marzocco, and Mazzer, with shipping all across Australia and expert service. Email us at sales@eastlinkespresso.com.au for all your coffee needs!
What is your return policy for coffee machines and accessories?
Our return policy allows you to return items within 14 days of purchase. For coffee machines, we accept returns only if the machine is unused and in its original packaging. Accessories can also be returned, but they must be intact and in their original packaging. Please note that we don't accept returns if you've simply changed your mind.
I found a cheaper product on another website, do you price match?
Our goal is to offer the best prices along with great customer service. If you find the same product (same brand, size, and colour) cheaper from an Australian company that is an authorised stockist, we'll beat their price. This offer doesn't apply to overseas websites or auction sites, and you need to request the price match before buying the item. The competitor's price must include all taxes, delivery, and other fees, and the item must be in stock when we process your request.
Do I need a dual boiler or heat exchanger espresso machine?
Dual boiler machines offer superior temperature stability and are ideal for milk-based drinks. Heat exchanger machines are more affordable and still deliver strong steam performance.
Is it hard to use an Italian espresso machine?
Most Italian espresso machines take around 10 to 25 minutes to fully heat up, depending on the model and boiler size. Newer models can heat up faster, around 7 to 12 minutes. Contact us to discuss available models.
Do I need a separate grinder?
Yes. A quality burr grinder is essential for consistent espresso extraction and great results. The grinder is the most important factor for achieving consistency in your coffee.
Can you provide preventative maintenance for coffee machines?
Saeco, Delonghi, Breville, Rancilio, Sunbeam, Rocket, ECM, La Pavoni, Izzo, Profitec, and many other well-known coffee maker brands are among the many brands that we service and maintain.
Our team of skilled technicians focuses on maintaining these products' optimal functionality by providing dependable servicing and maintenance. Visit our Domestic Coffee Machine Repairs page for a complete list of brands we support, as well as additional information about our servicing and maintenance options.
What brands do you repair?
Saeco, Delonghi, Breville, Rancilio, Sunbeam, Rocket, ECM, La Pavoni, Izzo, Profitec, and many other well-known coffee maker brands are among the many brands that we service and maintain.
Our team of skilled technicians focuses on maintaining these products' optimal functionality by providing dependable servicing and maintenance. Visit our Domestic Coffee Machine Repairs page for a complete list of brands we support, as well as additional information about our servicing and maintenance options.
Do you fix commercial coffee machines?
Yes, we do. We provide professional servicing and repairs for a wide range of commercial coffee machines from leading brands. Our experienced technicians ensure your equipment performs reliably in high-demand environments such as cafés and restaurants.
We focus on fast, efficient repairs to minimise downtime and keep your business running smoothly. For more information, visit our commercial coffee machine repair service page.
Do you fix office coffee machines?
We offer skilled care and upkeep for coffee machines in offices, keeping them in great shape. We know how much a good coffee machine means at work. If you need a fix, regular care, or a new machine, we can help. Just tell us your machine's model, and our trained staff will quickly check and fix any problems, getting your machine back to good working order. For details or to ask about new machines, email us at sales@eastlinkespresso.com.au.
Do repairs come with a warranty?
Yes, when we fix your coffee machine, it comes with a 3-month warranty on Labour + Spare parts replaced. This means if something goes wrong within three months, we'll fix it for free.
Do you offer repairs onsite?
Yes, we can come to your place to fix your coffee machine. If you're in a metro area, there's a $90 callout fee. If you're in a regional area, please contact us to find out more about how we can help. We aim to make the repair process easy and convenient for you.
What are common coffee machine problems?
Common coffee machine problems include having the wrong taste, temperature, or amount of water for your coffee. Other common problems for coffee machines are parts (e.g., steam arm, group head, frother, grinder, etc.) not working properly.
Sometimes the entire coffee machine doesn't work or is working too slowly. Regardless of the coffee machine problem you're experiencing, Eastlink Espresso can solve it for you (as long as it's not a capsule machine — which we do not currently repair).
Do you offer services for coffee machines purchased from other suppliers?
For coffee makers bought from any provider, we provide maintenance and repair services. Our friendly team is available to assist in making sure your equipment functions properly, regardless of whether you purchased it from us or another retailer. Although we are unable to help with warranty claims from other suppliers, we are capable of offering routine maintenance, repairs, and servicing to maintain your coffee maker in top shape.
How do I contact customer support for assistance with my coffee machine?
If we repaired your coffee machine, you can reach out to us anytime by calling 03 9738 2516. If we didn't repair your machine, you can still bring it to us for a free assessment. We'll take a look and get back to you within a few days to a week. Please note that we don't offer repair assistance over the phone, but we're here to help in person.
What is the typical response time for service inquiries?
We aim to respond to service inquiries the same day or the next day. We know how important your coffee machine is, so we work hard to get back to you quickly.
Do you offer any office maintenance for coffee machines?
Yes, we do! For office coffee machines, we offer maintenance services every 3 or 6 months to keep them running smoothly. For machines used at home, we recommend scheduling maintenance once a year to ensure they continue to work properly.
How often should I descale my coffee machine?
You should descale your coffee machine whenever it prompts you to do so. This helps keep your machine in good working order. If your machine has a water filter, make sure to remove it before descaling. If you need descale solution you can go to our online shop.
What should I do if my coffee machine is still under warranty and needs repair?
If your coffee machine is still under warranty and needs repair, call us first. Sometimes, we can solve the problem with simple troubleshooting over the phone. If the issue requires more attention, don't worry — we'll cover the cost of spare parts and labour.
Can I schedule a consultation?
Yes, you can! At Eastlink Espresso, we offer a wide stock of coffee machines, together with full maintenance and servicing, along with a collection of coffee equipment or accessories. Set up a free consultation by emailing us at sales@eastlinkespresso.com.au or calling 03 9738 2516. We're glad to help you find the best coffee solution for you.
You can also visit our showroom from Monday to Friday, 8:30 AM to 5:00 PM, or arrange a Saturday appointment from 9:00 AM to 1:00 PM for personalised assistance designed just for you.
How do I contact customer support for assistance with my new coffee machine or grinder?
You can reach out to us anytime by calling 03 9738 2516.
What is your return policy for coffee machines and accessories?
Our return policy allows you to return items within 14 days of purchase. For coffee machines, we accept returns only if the machine is unused and in its original packaging. Accessories can also be returned, but they must be intact and in their original packaging. Please note that we don't accept returns if you've simply changed your mind.
Why Is No Water Coming Out of My Espresso Machine?
If your espresso machine is not dispensing water, the most common causes include an empty water tank, airlock in the pump, scale build-up, blocked group head, or a faulty pump.
Quick Troubleshooting Steps
- Refill and reseat the water tank
- Open the steam wand and run the pump
- Clean and backflush the group head
- Check for blocked water filters
- Descale the machine if needed
If the pump is noisy, silent, or water flow is still weak after cleaning, your coffee machine may require professional servicing or repair. Regular maintenance and filtered water help prevent most espresso machine water flow issues.
Why Is My Espresso Machine Tripping Power?
If your espresso machine is tripping the power, it's usually caused by an electrical fault such as a faulty heating element, water leak inside the machine, damaged wiring, or a failing pump.
Common Causes
- Faulty boiler or heating element
- Water leaking onto electrical parts
- Damaged power cord or switch
- Pump or internal short circuit
What to Do? Turn the machine off and unplug it immediately. If it keeps tripping, it likely needs professional espresso machine repair. Regular servicing helps prevent electrical faults and breakdowns.
Why Is My Espresso Machine Pump Noisy?
If your espresso machine pump is noisy, try these quick fixes:
- Refill and reseat the water tank
- Run water through the steam wand to clear air
- Remove or replace the water filter
- Descale the machine if overdue
If the noise continues, the pump may need servicing or replacement — bring it to us, we will be happy to have a look into your machine.
Why Is No Steam Coming Out of My Espresso Machine?
If your espresso machine has no steam, it's usually due to pressure not building or a blockage in the steam system.
- Wait for the machine to fully heat up
- Check steam knob is fully open
- Purge the steam wand for a few seconds
- Make sure there is enough water in the tank
- Remove and clean the steam tip (nozzle)
If there's still no steam, the machine may have a faulty pressure switch, heating element, or internal blockage and may need servicing.
How to Clean Your Coffee Machine?
Cleaning your espresso machine regularly removes coffee oils, prevents blockages, and improves taste and performance. Check our blog here!
