Terms & Conditions
Overview & acceptance
This website is operated by Eastlink Espresso. Throughout this document, “we”, “us” and “our” refer to Eastlink Espresso, and “you” and “your” refer to you — whether you’re a customer, visitor, or user of our website.
By visiting our site and/or purchasing from us (online or in our café), you agree to be bound by these Terms & Conditions, together with our Privacy Policy. Please read them carefully before proceeding. If you do not agree, please do not use our website or services.
You must be 18 years of age or older to purchase goods or services from Eastlink Espresso. By placing an order, you confirm that you meet this requirement.
Online store terms
By agreeing to these terms, you confirm that you will not use our website or products for any unlawful or unauthorised purpose, or in violation of any laws in your jurisdiction (including copyright laws). You must not transmit any harmful or destructive code of any kind.
We reserve the right to refuse service to anyone, at any time, for any reason. A breach of these terms will result in immediate termination of your access to our services.
Credit card and payment information is always encrypted during transmission. We do not store your full card details on our servers.
Pricing & availability
All prices displayed on this website are in Australian Dollars (AUD) and are inclusive of GST where applicable. Prices are subject to change without notice.
We make every effort to display product colours and images accurately, but we cannot guarantee that your device’s screen will perfectly represent the actual product. Product descriptions and specifications may vary and are subject to change at any time without prior notice.
We reserve the right to limit quantities, discontinue products, or restrict sales to any person or geographic region at our sole discretion.
In the event of a pricing error on our website, we reserve the right to cancel any affected orders and issue a full refund.
Orders & payment
Once you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order — acceptance occurs when your order is dispatched.
We reserve the right to refuse or cancel any order at our discretion, including where stock is unavailable, a pricing error has occurred, or where we suspect fraudulent activity. If your order is cancelled after payment, you will receive a full refund via your original payment method.
You agree to provide accurate, current, and complete information at the time of purchase. It is your responsibility to keep your account details up to date.
Visa & Mastercard PayPal Buy now, pay later
Delivery of goods
Orders are processed promptly upon receipt of full payment. Physical goods are delivered via Australia Post and/or reputable courier services. Estimated delivery times are:
- Metro Melbourne: 1–3 business days
- Other states & territories: 3–7 business days
- Non-metro and regional areas: 5–10 business days
Delivery is charged at a flat rate of $10.95 for all orders or free if we estate otherwise
Once your order has been dispatched and tracking confirms delivery to your address, Eastlink Espresso is not responsible for any loss, theft, or damage that occurs after that point. If a parcel is signed for by another person at your address, please follow up with that person directly.
For parcels that appear lost (no movement on tracking for more than 10 business days), please contact us and we will lodge a claim with the carrier on your behalf. We will not dispatch a replacement until the item is officially declared lost by the carrier.
Damaged or lost items in transit should first be reported to us within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue.
Returns & refunds
Eastlink Espresso handles all returns and refunds in accordance with the Australian Consumer Law (ACL). Your rights under the ACL are always protected.
If you wish to return an item, please notify us within 14 days of receiving your order with a valid reason. We will assess your request and advise on the appropriate next steps.
- Unopened items in original sealed packaging: eligible for a full refund or store credit.
- Opened but unused items in “as new” condition: may be accepted for store credit, less a restocking fee of up to 15%.
- Change-of-mind returns accepted at our discretion. Return shipping costs are at the customer’s expense.
- Faulty or damaged goods: we will repair, replace, or refund in accordance with your ACL rights.
Refunds are processed within 5–10 business days of receiving the returned goods and are issued via the original payment method. Sale items are considered final sale and are not eligible for change-of-mind returns unless required by law.
Warranty
All products sold by Eastlink Espresso come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
In addition to your ACL rights, many products carry a manufacturer’s warranty. Warranty periods vary by product and brand — please check the product listing or contact us for details.
Minor failure We will repair or replace the item at our discretion.
Major failure you choose a refund, replacement, or store credit.
Not covered Misuse, accidental damage, unauthorised modifications, or wear & tear.
To make a warranty claim, please contact us with your order number, a description of the issue, and photos where possible. Do not send items back without first receiving a return authorisation from us.
In-store purchases
Purchases made in our café or physical store are subject to the same consumer rights under the Australian Consumer Law. In-store pricing may differ from online pricing from time to time. Please check with our team for current in-store pricing and availability.
For café orders (food and beverages), all sales are final once prepared. We are happy to remake a drink if it does not meet the standard described, but we do not offer refunds on café menu items for change of mind or personal taste preference.
Limitation of liability
To the fullest extent permitted by law, Eastlink Espresso is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services — including loss of data, loss of profit, or any other financial loss.
Our total liability to you for any claim arising under these terms shall not exceed the amount paid by you for the relevant product or service. Nothing in these terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law.
The information on this website is provided in good faith but may contain inaccuracies or errors. You rely on it at your own risk. We recommend verifying product specifications directly with us before making a purchase decision.
Intellectual property
All content on this website — including text, images, logos, graphics, and design — is owned by or licensed to Eastlink Espresso and is protected by Australian and international copyright laws.
You may not reproduce, republish, distribute, or commercially exploit any content from this website without our prior written permission. You may print or save content for your own personal, non-commercial use only.
Competitors and businesses offering similar goods or services are not permitted to access, copy, or use content from this website for any commercial purpose.
Privacy
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles. We do not sell or share your personal data with third parties for marketing purposes.
For full details on how we collect, use, and protect your information, please read our Privacy Policy.
Third-party links
Our website may contain links to third-party websites for your convenience. These links do not imply endorsement or affiliation. Eastlink Espresso takes no responsibility for the content, accuracy, or privacy practices of any linked external sites. We encourage you to review the terms and privacy policies of any third-party sites you visit.
