You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. Our domain, www.eastlinkespresso.com.au, is a secure server with software that encrypts all customer information before it is send to us. Furthermore, all customer data collected is secured against unauthorized use or access.
Credit Card information is not stored by us on our service. Eastlink Espresso will not sell, trade, or rent any of the personal information you provide to us.
Our Website www.eastlinkespresso.com.au uses Stripe for any payment to ensure that all credit card information is transmitted securely when making a purchase.
Warranty of our products
Warranty claims are handled through Eastlink Espresso authorised service technicians or associated agents around Australia.
Warranty does not cover cleaning, normal wear and tear to gaskets, porta filter handles, baskets & shower screens. The warranty also does not cover user error, improper maintenance, or repairs due to power surges, power failures, or the element being damaged through lack of water in a single boiler machine (such as the steaming switch left on for a prolonged period to allow the element to become exposed to air).Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Faulty or damaged items are subject to the following conditions:
- If an item is faulty or damaged on arrival and the fault/damage amounts to a major failure of the product you are entitled to a refund or a replacement of the product.
- If the item fails to be of acceptable quality but the failure does not amount to a major failure you are entitled to have the item repaired or replaced.
- Faulty/damaged items being returned must include a copy of the receipt/invoice for the order.
All the items we sell are dispatched packed and shipped by our trusted staff. We endeavour to do this as efficiently and as effectively as possible. We deliver Australia-wide.
All Coffee and consumables ordered are dispatched immediately with Australian Post and are delivered within 3 working days upon receipt of order. Please let us know immediately if you experience any problems or issues with our delivery services and we will address them as best we can.
It is best to place order before 12pm to ensure efficient dispatch.
All devices and machines will be delivered within 7 – 10 working days upon receipt of order, Australia- wide.
Eastlink Espresso Company will refund any purchase within 14 days of arrival at destination, as long as the product has not been opened and is in its original packaging. Freight costs, to return the product by courier, are covered by customer. Discounted items cannot be refunded or exchanged.
Eastlink Espresso Company will not agree with any exchange or refund on damaged or lost good in transit. If for some reason your order is not what you expected or your goods are damaged upon arrival, please contact our friendly staff as soon as possible to discuss the issue and arrange a return of goods, a replacement of items, or a refund if necessary. For all issues regarding returns or exchanges please call 03 9738 2516
Your Consumer Rights
“If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.
You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
We’re Here to Help.
If you have any questions or concerns about whether your item/s meet the above criteria, please contact us, we are happy to help. We recommend sending any returns via registered post or tracked courier as we do not accept responsibility for lost items.
Upon receiving your return we will assess your item/s and contact you to confirm we have received and processed your return.
There is no legal requirement for a business to accept returns. However, in some cases a return will be authorised by Eastlink Espresso Repairs & Sales, in exchange for store credit. Please appreciate that any offer to accept a return is going beyond what is legally required