i can’t recommend eastlink espresso highly enough for repairs and service of domestic coffee machines. i have a 20 year old ECM Giotto machine which was starting to fail. i found eastlink after a google search which showed good reviews and high levels of customer satisfaction. vittorio and the team brought it back to life with a full overhaul and even made a subsequent home visit free of charge to fix an issue that had not been apparent at the time of the service. they really know their stuff and stand behind their work to the maximum degree. i’m very confident that with their help my much loved machine will easily last another 20 years!

Phenomenal assistance with buying a machine - the customer service is above and beyond - all staff were friendly and helpful

Really friendly and expert advice. Thanks Ahmed and Neri.

Fantastic service, excellent skills and machines back to “new” ! Thx guys ! Highly recommended …

I recently purchased a Profitec GO espresso machine, a bottomless portafilter, and a walnut wood upgrade kit for the steam knob and portafilter handle from Eastlink Espresso, and I couldn't be happier with the experience. From the very beginning, every question I had was answered quickly and thoroughly. Even small details and follow-up questions were handled with patience and genuine care. Vittorio went above and beyond to help me find exactly what I wanted and even managed to source a walnut handle for my bottomless portafilter, which turned out to be a fantastic solution. What impressed me most was the level of service. Eastlink Espresso may be a small family business, but they operate faster, more carefully, and more responsibly than many much larger companies I've dealt with. Every step of the process felt personal, professional, and well-organized. The machine was bench-tested before dispatch, packaged exceptionally well, and everything arrived in perfect condition. Vittorio also offered me an excellent deal on the complete package, and throughout the entire process I felt that customer satisfaction genuinely mattered to him. In a world where many online retailers feel impersonal, Eastlink Espresso stands out because there are real people behind the business who care about their customers both before and after the sale. A special thank you to Vittorio for all his help, responsiveness, and attention to detail. It has been an absolute pleasure dealing with him. I would not hesitate to purchase from Eastlink Espresso again and highly recommend them to anyone looking for espresso equipment and outstanding customer service.

Hi Legends!! Thank you for servicing my machine (Miss Minore) she’s running smoother, quieter and better than ever!!

We had a wonderful experience with the team. Our 20-year-old machine had served us well but was unfortunately beyond reasonable repair. The team guided us through the process and recommended an excellent replacement. We couldn’t be happier with the new machine and the service we received.

I’ve bought a machine from here twice! Absolutely legendary service from the team at Eastlink Espresso. Everyone there is not only incredibly skilled but also honest, friendly, and genuinely passionate about what they do. Special thanks to Neri, who went above and beyond to help me, super knowledgeable and truly cares about his customers. It’s rare to find a business this professional and this honest. Highly recommend them to anyone who wants to buy a good machine with reasonable price and cares about their machine.

Great service I had a broken group head collar in my Breville dual boiler, took in for an assessment, and got it fixed right on the spot, saved me another trip and didn’t leave me without a coffee machine for days. Would definitely come back for supplies n services in the future Keep up the great work!!