Absolutely fantastic. Friendly. So knowledgeable. Brilliant company. Thank you!

Eastlink Espresso - specifically Vittorio - have restored my faith that excellent customer service really does still exist! I bought online but there was a fault, and rather than have the company send a replacement, Vittorio realised I really need a different machine and sorted everything... Including the team delivering the replacement the next day. I adore my new machine, Vittorio was right and full respect to his expertise and good nature!

I highly recommend these guys for all your coffee machine needs!! We bought our coffee machine from Eastlink Espresso and have continued to comeback for service when needed. They have been so helpful and always try and turn it around quickly. Love our ECM coffee!! Thanks

Fantastic customer service. I was enthusiastically welcomed into the store, offered a delicious espresso - promptly told that the beans were the store's house roast. I left with a Lelit Elizabeth and matching accessories, given advice on how to look after the machine and when to return for a service. Big ups to the team!

We cannot speak more highly of Eastlink Espresso, and Ahmed in particular. We wanted to replace our old fully automatic machine and take the next step into creating coffee with a manual machine. Ahmed’s extensive knowledge of the machines and the coffee making process made it possible for us to make an informed decision. He was extremely patient, taking the time to answer the many questions we had. We felt under no pressure at all to rush our decision. When we finally made the decision on which combination of machine and grinder we wanted, Ahmed was very helpful making sure we had the tools required, and that we knew how to start the process of making our first coffee. We have to add that the coffee Ahmed made us in the store from their Signature Beans was delicious, we will definitely be back to purchase more beans! Thank you Ahmed, the service you provided was incredible!

Amazing store!

Very knowledgeable, friendly and approachable. Great advice and fast shipping interstate. Loving my new Quick Mill Pop Up. Thanks!

I recently purchased a Profitec GO espresso machine, a bottomless portafilter, and a walnut wood upgrade kit for the steam knob and portafilter handle from Eastlink Espresso, and I couldn't be happier with the experience. From the very beginning, every question I had was answered quickly and thoroughly. Even small details and follow-up questions were handled with patience and genuine care. Vittorio went above and beyond to help me find exactly what I wanted and even managed to source a walnut handle for my bottomless portafilter, which turned out to be a fantastic solution. What impressed me most was the level of service. Eastlink Espresso may be a small family business, but they operate faster, more carefully, and more responsibly than many much larger companies I've dealt with. Every step of the process felt personal, professional, and well-organized. The machine was bench-tested before dispatch, packaged exceptionally well, and everything arrived in perfect condition. Vittorio also offered me an excellent deal on the complete package, and throughout the entire process I felt that customer satisfaction genuinely mattered to him. In a world where many online retailers feel impersonal, Eastlink Espresso stands out because there are real people behind the business who care about their customers both before and after the sale. A special thank you to Vittorio for all his help, responsiveness, and attention to detail. It has been an absolute pleasure dealing with him. I would not hesitate to purchase from Eastlink Espresso again and highly recommend them to anyone looking for espresso equipment and outstanding customer service.

Neri and Ahmed were so helpful when it came to purchasing my Rocket Apartmento TCA coffee machine and Eureka Mignon grinder. Upon arrival I was welcomed with a delicious espresso to try of their own blend and it was amazing, they gave me some of their coffee to try with my new machine along with a great starter kit to get me up and running once I got home. I’ll certainly be taking my machine back for servicing and recommending these guys to anyone who is interested in buying a coffee machine!