Took my VBM in after it tripped the breaker and then stopped working. Had a call with a very friendly technician, who quoted the minimum amount of parts needed to get it working again and not trying to upsell me on anything. Got it back within the week, and it works better than before.

I highly recommend Eastlink Espresso for anyone serious about coffee equipment. I purchased a grinder from them nearly two years ago, and recently, the power switch unexpectedly failed. I brought it in hoping I’d get it back next week, but the service I received was truly exceptional. The team repaired the switch for me at absolutely no cost, demonstrating an incredible commitment to their products long after the point of sale. Even more impressive, they had the grinder ready that afternoon! Beyond the incredible service commitment, the staff here are genuinely friendly, helpful, and knowledgeable. They make you feel valued every time you walk in the door. If you are looking for quality equipment backed by customer service that is second to none, Eastlink Espresso is the place to go.

I have just purchased the Profitec Ride from Eastlink and can only repeat what others have said about Neri and his team. Excellent service with honest appraisals of the machines on offer and an assurance that I would be well looked after with my service needs in the future. And the Ride? Beautiful espresso!

Eastlink Espresso - specifically Vittorio - have restored my faith that excellent customer service really does still exist! I bought online but there was a fault, and rather than have the company send a replacement, Vittorio realised I really need a different machine and sorted everything... Including the team delivering the replacement the next day. I adore my new machine, Vittorio was right and full respect to his expertise and good nature!

I highly recommend these guys for all your coffee machine needs!! We bought our coffee machine from Eastlink Espresso and have continued to comeback for service when needed. They have been so helpful and always try and turn it around quickly. Love our ECM coffee!! Thanks

Neri and his team were absolutely brilliant to deal with honest advice and service as well. I’d highly recommend to anyone looking for anything coffee. I’m over the moon about our new coffee machine and grinder etc.

Eastlink Espresso are absolute professionals with good prices. Con the technician was extremely friendly, knowledgeable and talked us through the entire process. Con made the whole process simple when we had a couple issues with our coffee machine that weren't related to the original issue. He never hesitated to take a second look and was completely honest, making sure our satisfaction was the priority. Thanks again Con, you are a legend 👍😊

After our Breville BES920/J Dual Boiler died only after 2.5 years which was very disappointing as our previous Breville lasted 15 years, a friend recommended Eastlink Espresso to repair it. But instead of spending another $400 for repair and Ahmed showing me the insides which were very rusted out and saying we would probably be back in a year for more work, we decided to buy a Lelit Mara X V2 which has been incredible. Using the same coffee beans (from Jaques grown in Mareeba, QLD) you can definitely taste the difference, so much nicer from the Mara. I recommend buying a Tapo smart plug from Bunnings for $16 and you can schedule on/off times throughout the week, even control it from your phone through your Internet Wifi from anywhere so your machine is all heated up and ready to go when you wake up. Ahmed and Neri are passionate about coffee and about giving great service and advice. Well done Eastlink Espresso Team!

Took in a 12 year old dual boiler coffee machine that had never been serviced and never turned off. Needless to say, my machine was not in a good way. From the time eastlink espresso started work to completion, 1½days!! And the price, I am reluctant to say, was way less than what I thought it would be. It now works better than brand new.