I recently purchased a Profitec GO espresso machine, a bottomless portafilter, and a walnut wood upgrade kit for the steam knob and portafilter handle from Eastlink Espresso, and I couldn't be happier with the experience. From the very beginning, every question I had was answered quickly and thoroughly. Even small details and follow-up questions were handled with patience and genuine care. Vittorio went above and beyond to help me find exactly what I wanted and even managed to source a walnut handle for my bottomless portafilter, which turned out to be a fantastic solution. What impressed me most was the level of service. Eastlink Espresso may be a small family business, but they operate faster, more carefully, and more responsibly than many much larger companies I've dealt with. Every step of the process felt personal, professional, and well-organized. The machine was bench-tested before dispatch, packaged exceptionally well, and everything arrived in perfect condition. Vittorio also offered me an excellent deal on the complete package, and throughout the entire process I felt that customer satisfaction genuinely mattered to him. In a world where many online retailers feel impersonal, Eastlink Espresso stands out because there are real people behind the business who care about their customers both before and after the sale. A special thank you to Vittorio for all his help, responsiveness, and attention to detail. It has been an absolute pleasure dealing with him. I would not hesitate to purchase from Eastlink Espresso again and highly recommend them to anyone looking for espresso equipment and outstanding customer service.

I have used Eastlink Espresso to service my coffee machine, and every time they provided excellent service and good value. Their knowledge, advice, and experience are second to none. If you need to service your machine or require any other home barista advice, get in touch with them.

Thank you to the amazing crew at Eastlink Espresso. Our enduring relationship started in 2008 when I purchased a Saeco Cappuccino Royale from the team. Over 50,000 shots later and almost two decades of faithful service, I traded up to a Rocket Espresso Milano and AllGround sense grinder in August 2025. The appliance combination has elevated our coffee experience to the next level. Now, with all things mechanical, faults occur. I noticed moisture present in the window of the pressure gauge; Neri insisted I bring the machine for a warranty gauge replacement suggesting it would take a few days. Vittorio worked his magic and the machine was good to go that same day. Now that is good old fashioned first class service. Why go anywhere else?

I can’t recommend these guys more! They are very fair and extremely professional. Plus, they are Italian so you are getting the real deal 👌🤌

The team provide fantastic technical and personalized service. A quick repair job while i waited was very much appreciated after my long haul. Highly recommend.

Absolutely fantastic. Friendly. So knowledgeable. Brilliant company. Thank you!

Really friendly and expert advice. Thanks Ahmed and Neri.

The Eastlink Espresso team serviced my ECM Mechanika & Eureka Mignon grinder and I’m delighted with the result. They are very knowledgable, provide transparent pricing and deliver great customer service. I’d highly recommend if you are thinking about buying a new machine or looking for your equipment to be serviced

Great customers service again! Bought the rocket appartmento and it’s a winner !