Frequently Asked Questions

To know which coffee machine to get, you must first ask yourself this key question: Between convenience and quality, which is more important to me? While there are coffee machines that provide you with both, knowing your priority will help you make the right purchase in the end.

Consider your budget and how much effort you want to put into making coffee. Each type of machine has its own strengths, so think about what fits your lifestyle best.

With so many innovations being developed and created for manual coffee machines, there are increasingly more types to choose from. But to keep things simple, there are generally three types of manual coffee machines.

The entry-level type is the single-boiler coffee machine, which provides higher quality coffee than an automatic machine but is relatively more affordable. It’s ideal for those who drink black coffee, as it can’t brew coffee and steam milk simultaneously.

The most popular type is the heat exchanger coffee machine. It’s considered more powerful and expensive than the single-boiler coffee machine. If you like making lattes and prefer greater control over the temperature, then a heat exchanger coffee machine is for you.

The advanced type is the dual boiler coffee machine, which provides even more precise temperature control than the heat exchanger coffee machine. For those who need reliable commercial performance for specialty coffee brewing, get a dual-boiler coffee machine.

We’re a family business that really cares about our customers. We work with the main importers that bring coffee machines into the country. This means all our machines are the real deal. We fix machines under warranty, stress free for you, we always use original parts. You can trust that what you’re getting from us is genuine.

When you buy a coffee machine from us, we take care of any repairs needed during the warranty time. We fix them quickly so you’re not without your coffee for long. Our coffee machines and grinders come with either a 1-year or 2-year warranty. This means if something goes wrong during that time, we’ll fix it for free.

Yes, we sell coffee machines for offices! We have a wide choice of home and office coffee and espresso machines for sale and delivery, making it easy to find the right one for you. Our help goes beyond sales with ongoing care, top-quality coffee beans, tools, and cleaning products to make your coffee time great. We offer leading brands like Astoria, La Marzocco, and Mazzer, with shipping all across Australia and expert service. Email us at sales@eastlinkespresso.com.au for all your coffee needs!

Our return policy allows you to return items within 14 days of purchase. For coffee machines, we accept returns only if the machine is unused and in its original packaging. Accessories can also be returned, but they must be intact and in their original packaging. Please note that we don’t accept returns if you’ve simply changed your mind.

Our goal is to offer the best prices along with great customer service. If you find the same product (same brand, size, and colour) cheaper from an Australian company that is an authorised stockist, we’ll beat their price. This offer doesn’t apply to overseas websites or auction sites, and you need to request the price match before buying the item. The competitor’s price must include all taxes, delivery, and other fees, and the item must be in stock when we process your request.

Yes, we certainly can! Scheduling preventative maintenance with us is better than waiting for a problem to occur. For our preventative maintenance, we first check various components and functions, such as burr blades, pressure release valves, portafilters, and steam pressure.

Next, we replace water filter cartridges and group head gaskets (if needed). Finally, we clean the entire area, including the espresso grinder and steam tips. We can also adapt our preventative maintenance to your suggestions and requirements.

If the unit is an automatic coffee machine, we will replace gaskets and o-rings to check conditions of grinder and valves to prevent any leaks in the future.

Saeco, Delonghi, Breville, Rancilio, Sunbeam, Rocket, ECM, La Pavoni, Izzo, Profitec, and many other well-known coffee maker brands are among the many brands that we service and maintain.

Our team of skilled technicians focuses on maintaining these products’ optimal functionality by providing dependable servicing and maintenance. Visit our Domestic Coffee Machine Repairs page for a complete list of brands we support, as well as additional information about our servicing and maintenance options.

Yes, we do! For a variety of well-known commercial coffee machine suppliers, we offer professional servicing and maintenance to guarantee optimal performance in busy environments like cafés and restaurants. Our experienced technicians are committed to maintaining the efficiency of your equipment, reducing downtime, and meeting the demands of your business. Visit our Commercial Coffee Machines Repairs website to learn more about our services for fixing commercial coffee makers.

We offer skilled care and upkeep for coffee machines in offices, keeping them in great shape. We know how much a good coffee machine means at work. If you need a fix, regular care, or a new machine, we can help. Just tell us your machine’s model, and our trained staff will quickly check and fix any problems, getting your machine back to good working order. For details or to ask about new machines, email us at sales@eastlinkespresso.com.au.

Yes, when we fix your coffee machine, it comes with a 3-month warranty Labour + Spare parts replaced.. This means if something goes wrong within three months, we’ll fix it for free.

Yes, we can come to your place to fix your coffee machine. If you’re in a metro area, there’s a $90 callout fee. If you’re in a regional area, please contact us to find out more about how we can help. We aim to make the repair process easy and convenient for you.

Common coffee machine problems include having the wrong taste, temperature, or amount of water for your coffee. Other common problems for coffee machines are parts (e.g., steam arm, group head, frother, grinder, etc.) not working properly.

Sometimes the entire coffee machine doesn’t work or is working too slowly. Regardless of the coffee machine problem you’re experiencing, Eastlink Espresso can solve it for you (as long as it’s not a capsule machine — which we do not currently repair).

For coffee makers bought from any provider, we provide maintenance and repair services. Our friendly team is available to assist in making sure your equipment functions properly, regardless of whether you purchased it from us or another retailer. Although we are unable to help with warranty claims from other suppliers, we are capable of offering routine maintenance, repairs, and servicing to maintain your coffee maker in top shape. Our goal is to provide dependable, long-term service so that your machine keeps operating at its peak efficiency.

You should descale your coffee machine whenever it prompts you to do so. This helps keep your machine in good working order. If your machine has a water filter, make sure to remove it before descaling. If you need descale solution you can go to our online shop

If we repaired your coffee machine, you can reach out to us anytime by calling 03 9738 2516. If we didn’t repair your machine, you can still bring it to us for a free assessment. We’ll take a look and get back to you within a few days to a week. Please note that we don’t offer repair assistance over the phone, but we’re here to help in person.

We aim to respond to service inquiries the same day or the next day. We know how important your coffee machine is, so we work hard to get back to you quickly.

Yes, we do! For office coffee machines, we offer maintenance services every 3 or 6 months to keep them running smoothly. For machines used at home, we recommend scheduling maintenance once a year to ensure they continue to work properly.