Phenomenal assistance with buying a machine - the customer service is above and beyond - all staff were friendly and helpful

Took my machine in to Eastlink as it was leaking and on its last legs. Got it back 3 days later running better than new. Excellent staff, very helpful and not selling you something you don’t want or need. Will be back again

We cannot speak more highly of Eastlink Espresso, and Ahmed in particular. We wanted to replace our old fully automatic machine and take the next step into creating coffee with a manual machine. Ahmed’s extensive knowledge of the machines and the coffee making process made it possible for us to make an informed decision. He was extremely patient, taking the time to answer the many questions we had. We felt under no pressure at all to rush our decision. When we finally made the decision on which combination of machine and grinder we wanted, Ahmed was very helpful making sure we had the tools required, and that we knew how to start the process of making our first coffee. We have to add that the coffee Ahmed made us in the store from their Signature Beans was delicious, we will definitely be back to purchase more beans! Thank you Ahmed, the service you provided was incredible!

What a fantastic company and an amazing team ! Enjoying my Rocket, thanks to these guys! Their service is truly outstanding!

Took in a 12 year old dual boiler coffee machine that had never been serviced and never turned off. Needless to say, my machine was not in a good way. From the time eastlink espresso started work to completion, 1½days!! And the price, I am reluctant to say, was way less than what I thought it would be. It now works better than brand new.

The Eastlink Espresso team serviced my ECM Mechanika & Eureka Mignon grinder and I’m delighted with the result. They are very knowledgable, provide transparent pricing and deliver great customer service. I’d highly recommend if you are thinking about buying a new machine or looking for your equipment to be serviced

My wife and I purchased a Lelit coffee machine and Fiorenzato coffee grinder from Vittorio at Eastlink Espresso on Monday the 5th of January 2026. We are so happy with the service and advice we received from Vittorio and he was very helpful over the phone after we got home and called him for some assistance. We love our new coffee machine and he had an impressive range of machines and accessories in the showroom. We highly recommend Eastlink Espresso. Alex.

Exceptional service — highly knowledgeable, approachable, and genuinely customer-focused. A pleasure to deal with.

Fantastic customer service. I was enthusiastically welcomed into the store, offered a delicious espresso - promptly told that the beans were the store's house roast. I left with a Lelit Elizabeth and matching accessories, given advice on how to look after the machine and when to return for a service. Big ups to the team!