Absolutely awesome service! Fantastic advice and range, and the only place I go for both my private and business machine supply and servicing (and tbe coffee they sell is also fantastic!).

Took my VBM in after it tripped the breaker and then stopped working. Had a call with a very friendly technician, who quoted the minimum amount of parts needed to get it working again and not trying to upsell me on anything. Got it back within the week, and it works better than before.

We had a wonderful experience with the team. Our 20-year-old machine had served us well but was unfortunately beyond reasonable repair. The team guided us through the process and recommended an excellent replacement. We couldn’t be happier with the new machine and the service we received.

I recently purchased a Profitec GO espresso machine, a bottomless portafilter, and a walnut wood upgrade kit for the steam knob and portafilter handle from Eastlink Espresso, and I couldn't be happier with the experience. From the very beginning, every question I had was answered quickly and thoroughly. Even small details and follow-up questions were handled with patience and genuine care. Vittorio went above and beyond to help me find exactly what I wanted and even managed to source a walnut handle for my bottomless portafilter, which turned out to be a fantastic solution. What impressed me most was the level of service. Eastlink Espresso may be a small family business, but they operate faster, more carefully, and more responsibly than many much larger companies I've dealt with. Every step of the process felt personal, professional, and well-organized. The machine was bench-tested before dispatch, packaged exceptionally well, and everything arrived in perfect condition. Vittorio also offered me an excellent deal on the complete package, and throughout the entire process I felt that customer satisfaction genuinely mattered to him. In a world where many online retailers feel impersonal, Eastlink Espresso stands out because there are real people behind the business who care about their customers both before and after the sale. A special thank you to Vittorio for all his help, responsiveness, and attention to detail. It has been an absolute pleasure dealing with him. I would not hesitate to purchase from Eastlink Espresso again and highly recommend them to anyone looking for espresso equipment and outstanding customer service.

Very happy with the service and the follow-ups. The people and shop are welcoming and I will be back!

Great service! Machine is like new again

Really helpful, beautiful Italian machines and the go to place for coffee beans. Thanks.

Phenomenal Service and Unmatched Expertise! ​I cannot recommend Eastlink Espresso highly enough. I just purchased my third machine from them, and once again, the experience was absolutely outstanding. ​Vittorio is an absolute gem. His genuine love for coffee and espresso machines shines through the moment you start talking to him. What really sets him apart is his incredible knowledge and genuine customer focus. He doesn't just sell you a machine; he takes the time to deeply understand your specific needs—asking how you intend to use it, your setup, and what you’re looking to get out of your daily brew. His attention to detail ensures you walk away with the exact right fit. ​On top of the brilliant service, they have a huge stock of machines to choose from, making it incredibly easy to find the perfect setup. If you are serious about your coffee and want to buy from people who are just as passionate, look no further than Vittorio and the team. Outstanding as always!

Exceptional service — highly knowledgeable, approachable, and genuinely customer-focused. A pleasure to deal with.