I recently purchased a Profitec GO espresso machine, a bottomless portafilter, and a walnut wood upgrade kit for the steam knob and portafilter handle from Eastlink Espresso, and I couldn't be happier with the experience. From the very beginning, every question I had was answered quickly and thoroughly. Even small details and follow-up questions were handled with patience and genuine care. Vittorio went above and beyond to help me find exactly what I wanted and even managed to source a walnut handle for my bottomless portafilter, which turned out to be a fantastic solution. What impressed me most was the level of service. Eastlink Espresso may be a small family business, but they operate faster, more carefully, and more responsibly than many much larger companies I've dealt with. Every step of the process felt personal, professional, and well-organized. The machine was bench-tested before dispatch, packaged exceptionally well, and everything arrived in perfect condition. Vittorio also offered me an excellent deal on the complete package, and throughout the entire process I felt that customer satisfaction genuinely mattered to him. In a world where many online retailers feel impersonal, Eastlink Espresso stands out because there are real people behind the business who care about their customers both before and after the sale. A special thank you to Vittorio for all his help, responsiveness, and attention to detail. It has been an absolute pleasure dealing with him. I would not hesitate to purchase from Eastlink Espresso again and highly recommend them to anyone looking for espresso equipment and outstanding customer service.

Fantastic service

Took my VBM in after it tripped the breaker and then stopped working. Had a call with a very friendly technician, who quoted the minimum amount of parts needed to get it working again and not trying to upsell me on anything. Got it back within the week, and it works better than before.

Hi Legends!! Thank you for servicing my machine (Miss Minore) she’s running smoother, quieter and better than ever!!

Exceptional service — highly knowledgeable, approachable, and genuinely customer-focused. A pleasure to deal with.

We purchased our Lelia Bianca from Eastlink Espresso in the middle of 2024. The team were great to deal with for the purchase and stood by their product when we had a small issue in December this year. They also make a cracking good coffee whilst you’re waiting. Well done guys.

Eastlink has a good range of machines. Neri explained the differences and I settled on a Lelit. I then received a training session on how to use it. That set me up to do it myself. Very friendly and helpful staff.

Neri and his team were absolutely brilliant to deal with honest advice and service as well. I’d highly recommend to anyone looking for anything coffee. I’m over the moon about our new coffee machine and grinder etc.

After our Breville BES920/J Dual Boiler died only after 2.5 years which was very disappointing as our previous Breville lasted 15 years, a friend recommended Eastlink Espresso to repair it. But instead of spending another $400 for repair and Ahmed showing me the insides which were very rusted out and saying we would probably be back in a year for more work, we decided to buy a Lelit Mara X V2 which has been incredible. Using the same coffee beans (from Jaques grown in Mareeba, QLD) you can definitely taste the difference, so much nicer from the Mara. I recommend buying a Tapo smart plug from Bunnings for $16 and you can schedule on/off times throughout the week, even control it from your phone through your Internet Wifi from anywhere so your machine is all heated up and ready to go when you wake up. Ahmed and Neri are passionate about coffee and about giving great service and advice. Well done Eastlink Espresso Team!