I recently purchased a Profitec GO espresso machine, a bottomless portafilter, and a walnut wood upgrade kit for the steam knob and portafilter handle from Eastlink Espresso, and I couldn't be happier with the experience. From the very beginning, every question I had was answered quickly and thoroughly. Even small details and follow-up questions were handled with patience and genuine care. Vittorio went above and beyond to help me find exactly what I wanted and even managed to source a walnut handle for my bottomless portafilter, which turned out to be a fantastic solution. What impressed me most was the level of service. Eastlink Espresso may be a small family business, but they operate faster, more carefully, and more responsibly than many much larger companies I've dealt with. Every step of the process felt personal, professional, and well-organized. The machine was bench-tested before dispatch, packaged exceptionally well, and everything arrived in perfect condition. Vittorio also offered me an excellent deal on the complete package, and throughout the entire process I felt that customer satisfaction genuinely mattered to him. In a world where many online retailers feel impersonal, Eastlink Espresso stands out because there are real people behind the business who care about their customers both before and after the sale. A special thank you to Vittorio for all his help, responsiveness, and attention to detail. It has been an absolute pleasure dealing with him. I would not hesitate to purchase from Eastlink Espresso again and highly recommend them to anyone looking for espresso equipment and outstanding customer service.

Big thank you to Ahmed and team for their advice and support as we worked through deciding which set up was best for us. We LOVE LOVE LOVE our ECM and look forward to turning it on every morning for outstanding coffee. Really appreciated the tutorial on machine functionality upon delivery. Couldn’t be happier with our experience with Eastlink Espresso

Very knowledgeable, friendly and approachable. Great advice and fast shipping interstate. Loving my new Quick Mill Pop Up. Thanks!

10/10 customer service & advice - Shout out to Ahmed for helping up choose our dream espresso machine. We couldn’t be happier and cannot recommend here enough!!

Took my VBM in after it tripped the breaker and then stopped working. Had a call with a very friendly technician, who quoted the minimum amount of parts needed to get it working again and not trying to upsell me on anything. Got it back within the week, and it works better than before.

Vittorio and the team were fantastic. Gave great advice on the best machine for us, and no pushy up sell. Vittorio also came to our home to provide a tutorial on using and getting the most out of our machine. We couldn’t be happier.

Excellent service from start to finish. The repair was completed on the same day and the technician was very knowledgeable and professional. He explained everything clearly and was incredibly helpful. I’m very happy with the result and highly recommend them! Thankyou

Bought my Gaggia from this mob 4 or 5 years ago. Got it serviced here and running like brand new again. I think the machine was cheapest price around when I bought it new. Service price very fair also, they seem to carry most parts so turnaround is very quick.

Phenomenal Service and Unmatched Expertise! ​I cannot recommend Eastlink Espresso highly enough. I just purchased my third machine from them, and once again, the experience was absolutely outstanding. ​Vittorio is an absolute gem. His genuine love for coffee and espresso machines shines through the moment you start talking to him. What really sets him apart is his incredible knowledge and genuine customer focus. He doesn't just sell you a machine; he takes the time to deeply understand your specific needs—asking how you intend to use it, your setup, and what you’re looking to get out of your daily brew. His attention to detail ensures you walk away with the exact right fit. ​On top of the brilliant service, they have a huge stock of machines to choose from, making it incredibly easy to find the perfect setup. If you are serious about your coffee and want to buy from people who are just as passionate, look no further than Vittorio and the team. Outstanding as always!