It was fantastic experience . I got the call back from Vittorio instantly after leaving query about warranty for customers staying outside Victoria. After explaining the process how to get machine checked and repaired, Vittorio did explore my budgets and recommend few more expresso machines that may suit my need . His professional advice and quick follow up approach to address my queries is amazing. Highly recommend specialist store with fast dispatch. Could not be happier to deal with Eastlink . Thanks again Vittorio.
Popped in the other day for a small purchase and Neri was extremely welcoming and still took the time to get to know me and help me out.Thanks heaps mate, will absolutely be back!
Purchased a new Rocket R58 coffee machine from owners Neri & Carolina. On delivery, we were pleased at how well the machine had been packed & secured for transport. The Rocket is an impressive machine; beautifully manufactured; was so easy to set up & use. Love the digital remote controller with touch pad to allow for easy customisation, auto on & off at set times plus monitoring of system settings. Neri & Carolina were very helpful with their support, advice & a pleasure to deal with. Impressive product & service all round.
The best coffee experience we've ever had. It was time to invest in a proper machine!! We took home the ECM synchronika with flow controller fully bench tested and ready to go. Vittorio was always available to provide a wealth of friendly and expert information but the decision on which machine was always ours in the end with no pressure to purchase and we couldn't be happier. This store has all the great machines and all things coffee. Thank you Vittorio and Eastlink Espresso crew for a great experience and for all the future coffees we'll be making ☕☕3 years after it was time for a Service, Thank you to Ahmed for servicing my ECM. The timeframe from assessment to service and then back in my hands was amazing and the Machine is working perfectly.
I brought my daughter machine in for repair. The next day Neri rang and explained that it wasn't worth repairing this machine and explained in detail why he wouldn't recommend to carry out the repair. There honestly and attention to detail from drop off to the recommendation is second to none. I offer to pay for his time to inspect the machine and he promptly refused and said it part of our service.
Vittorio has set the bar really high.I was on the lookout for a prosumer machine and had heard mixed reviews about one of the two espresso machines in my shortlist. Vittorio objectively stepped me through the pros and cons and asked questions to understand my prosumer profile and budget.He was patient with my line of questions and really knows his stuff (I've spoken to quite a few coffee machine vendors prior to this and Vittorio was by far the most detailed, objective, honest and helfpul).Vittorio heard my concerns about the machine and was very detailed and informative about the bench testing. One of the few companies that actually do this, and free of charge! He even sent me a video showing his brew head pressure test.Vittorio also helped me hone in on the perfect grinder for my use.I am also confident that Eastlink will look after my gear if anything goes wrong post-sale.I want to also add that shipping was so fast! Bench testing done on Friday and I received my machine first thing Monday morning in Sydney! Everything was packed with care and no damage during transit!
5-stars+++ Neri and Team helped us to upgrade our coffee game providing the best customer experience one can hope for.We went in after doing some desktop research. Neri asked some exploratory questions to see how much we know and what we would need. He laid out clear and honest pros and cons for options within our budget, did not oversell, but was clear on initial investment vs maintenance costs, user-friendliness, what to spend and what NOT to spend on. Applied zero pressure. A few days later we made our decision, they "trained" us how to use and maintain the machine. Super happy with our choice, and I know who to call to help straight away if any questions. I can only recommend Eastlink Espresso if you value quality, expert advice and care at a good price.
I’m a regular customer of Eastlink Espresso for all my coffee needs. Bought my machine here - I have it serviced here and get all my roasted beans from here too. Neri and the team are cheerful, plus they know a lot about coffee! Good prices too. A fun customer experience
Love my new machine and grinder! Bought ECM Mechanika Max coffee machine and Fiorenzato Grinder. Fantastic service and advice while I worked through which option was best for me. They taught me how to use the machine and have been very responsive to any questions while I was learning all the features of the machine. Highly recommend. Thanks Neri and team!
Excellent service all around!!Would highly recommend this business.Prompt and informative response to my initial email.Gaggia Cadorna coffee machine repaired and serviced within three days for a very reasonable and fair price.Thank you Christina, Neri and team.
Love the new machine. We got the quick mill Rubino in white! The service from Eastlink Espresso was elite! I had Con come out to give me some training on the new machine, Cons knowledge and experience was great! Great service and great people are hard to come by these days in business! Eastlink espresso, well done!
Amazing service!Huge thanks to all at Eastlink Espresso. I’m delighted with the repairs to my old, yet beloved Breville coffee machine. It’s working like an absolute dream! Super fast repair turn around, expert advice and exemplary service. So happy that I found you!
We bought an ECM coffee machine & it is the best investment we could buy. Thanks to Neri & his team at Eastlink Espresso for helping us choose the right machine to suit our needs, we are thrilled with it. Freshly made coffee everyday with the Dark Neri coffee beans is the best way to wake up in the morning!! The Customer service exceeds any service we’ve received the team go above & beyond to help out their customers before & after you buy a machine. They are friendly polite & very helpful. Cannot recommend them enough. The community thanks you well done & thank you for your ongoing service!!Cheers Shane & Sevasti 😀
5-star service all round! I can’t thank Neri, Ahmed and Carolina enough for their outstanding, genuine and exceptionally prompt service. Brought in my machine Monday and was ready to collect Wednesday; far exceeded expectations!But looking beyond the fundamental work completed, which was fairly and honestly quoted and completed, this team’s customer service was brilliant. Polite, attentive and friendly - I will absolutely be returning when the time comes to upgrade.Thank you!
I bought an ECM unit and the team here delivered, installed it and have called it to my place to teach me how to install the water filter since. I recommend them highly and have appreciated their friendly, knowledgeable service.
Among the best after sales service I've come across.I spoke with them this morning about an issue I was having with my coffee machine which I bought from them last November.They said I could bring it in today and they would take a look at it.Less than an hour after dropping it off, they phoned to say the issue had been fixed and the machine was ready to be picked up.The machine is quieter than the day I bought it.The team at Eastlink Espresso are very knowledgeable and always happy to answer my questions.They are the first place I would recommend to someone looking to buy or service coffee equipment.
Amazing and passionate team. Special thanks to Vittorio who did a brilliant job in consulting me about the right machine and equipment for my usecase. I am extremely happy with the machine and especially the outcome - amazing coffee
It was an absolute pleasure dealing with Neri and the team yesterday. He spent a considerable amount of time explaining the features on his machines and guided me to pick the perfect set up for me. Very knowledgeable, professional and competitive in his pricing.
I spent many hours researching machines to replace my 10-year old Rocket Giotto, and many more deciding from where to buy. In the end I decided on the ECM Synchronika, and Eastlink Espresso as the place to buy. I could easily, run out of space saying why I decided on the Synchronika, suffice to say for me it is the ideal machine to develop my coffee expertise and knowledge. The reviews from both users and the so called "experts" further convinced me over the alternatives I was considering.As for where to buy, product knowledge and access to ongoing service were essential requirements. Approachable and friendliness also were important, as these machines last a very long time. All these things were offered at Eastlink Espresso. Just recently I called for some advice and received it immediately.So, for me I now have a great machine from a great place. And, the coffee offered while chatting is excellent also. Thank you, all at Eastlink Espresso.
We bought our Profitech coffee machine and Eureka grinder a few years ago, from lovely Carolina and Vittorio and their team. Recently both got serviced, and was brewing well until someone in my house obviously changed the settings of the grinder. I tried to reset, by myself, but failed. Ahmed and Neri helped me on FaceTime to reset it, over half and hour, giving me instructions and being patiently waiting(I’m not very good at these). Their customer service is commendable and of course they sell top notch equipment. They are a wonderful team who look after their customers with ongoing support. Do not hesitate to go to Eastlink Espresso and have a chat for your brewing needs.
Neri and his team are top of the class.I’ve been their customer for a number of years and they always exceed my expectations.Thanks for the hard work and great bags of coffee!
Really great machine purchased from a reputable dealer fantastic help with all questions asked nothing was too much trouble all of which helped me understand the attributes of the machine that I wanted to purchase. Quick secure delivery goods arrived with no damage to cartons, something unusual in this day and age, the combo sits beautifully on our bench really good quality machines easy to set up and use overall very impressive both in service and assistance looking forward to many years of really good quality espresso coffee.
When my Saeco automatic finally retired I took the opportunity to purchase a quality machine from Neri. I love my Profitec coffee machine and always look forward to going back to Neri to buy my coffee and get my machine serviced. Neri and his wife always make me feel welcome and take the time to have a chat about all things coffee. I would not hesitate to recommend Eastlink Espresso to my friends and family and have done so.Trevor
Fantastic experience picking up my new Profitec Drive from the team at Eastlink Espresso.I’d been in a couple of times checking out various machines and each time Ahmed took the time to explain everything clearly and walked through the features of each machine in detail and helped narrow down the options based on my reasons for wanting to upgrade.There was a very minor warranty issue and the guys sorted it out same day. Couldn’t be more pleased with the after sales support.
Service was great, coffee machine and grinder are awesome. Ahmed initially looked after us and then Neri finished off all our questions and accommodated every question we had, demonstrated how to take care of the equipment etc... Highly recommend these guys if you’re looking for a coffee machine and its accessories. To add to that their own coffee brand is also really good.
Neri was awesome! He gave me great advice, good pricing and excellent service.I ordered the machine and grinder late Monday afternoon.I received it Wednesday, all bench tested and setup by Neri.He even rang to ask if all are OK!!I only used the machine last night - but to far so good.Thanks Neri for your excellent service
Best place in the eastern suburbs for coffee, machines, spares, service & repairs. Fantastic range of machines with good, honest advice from friendly & knowledgeable staff. Highly recommended to all coffee lovers & those needing advice and are willing to learn. Good parking & easy to find just off Boronia Road, past the yellow arches.
Really impressed with Eastlink Espresso - we have gone to them for a number of years and they always been helpful & professional. .I dropped off our Specialita coffee grinder , this morning- it had suddenly stopped grinding. I received a phone call within a very short time that it had been serviced and was ready to pick up today .Great service especially considering the grinder was just out of warranty.
Wow fantastic professionalism. I dropped our Delongi coffee machine off yesterday as the water circuit wouldn't fill. I had a call this afternoon machine had been serviced and was back on the road. The whole customer service from phone call to drop off to pick up has been amazing, everyone was very polite, and helpful. Thank you for servicing our coffee machine so quickly, was so nice to have a good coffee.... cheers Jo & John
Fantastic experience at every stage of the journey. Great communication, and honestly a ridiculously fast turn around time on a repair.Beyond impressed and will gladly return for any service, or purchase in the future.
Bought ecm synchronica from eastlink espresso recently and on the same day the machine leaked water from underneath the next day vittorio from eastlink replaced and installed the new machine great service from all the guys there easy to deal with no push to buy I highly recommend them they have a great selection of coffee machines and accessories so suit any budget and also make a very good coffee upon arrival.Thanks to vittorio and crew and see you soon for grinder upgrade.
These guys are amazing. Sent my Breville Oracle from Albury NSW on Monday for repair. Received a call with quote from Neri on Wednesday morning advising they had received it and had started fixing it. Received the machine fixed and back in Albury on Thursday. You can't beat that. Thanks Neri for the amazing service.
After spending $230 on a service for my machine, I discovered one of the rubber "feet" was missing when I took my machine home. After calling to ask for it, I was yelled at by the staff who told me I'd lost it on the way home. Do not recommend!
Had Vittorio service my machine for my cafe twice now and the service and knowledge is spot on. Not to mention friendly and maybe most important is that they do their best to save you spending money on stuff that others may say needs fixing. Very honest.
