Name: LocalBusiness
Brand: Eastlink Espresso
Rating: 4.9 (273 reviews)

Google Rating

4.9

Based on 332 reviews

Eastlink Espresso Repairs & Sales

4.9

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Sally Giannopoulos

1727245664

I bought an ECM unit and the team here delivered, installed it and have called it to my place to teach me how to install the water filter since. I recommend them highly and have appreciated their friendly, knowledgeable service.

Daniel Koro

1727155852

I justed wanted to thank Neri and the team at Eastlink Espresso. They guided me through buying my forever setup. They demonstrated patience and expertise and even looked after me on price. I can’t recommend them highly enough. Their passion to all things coffee is infectious!!!

David Bendle

1725856387

Among the best after sales service I've come across.I spoke with them this morning about an issue I was having with my coffee machine which I bought from them last November.They said I could bring it in today and they would take a look at it.Less than an hour after dropping it off, they phoned to say the issue had been fixed and the machine was ready to be picked up.The machine is quieter than the day I bought it.The team at Eastlink Espresso are very knowledgeable and always happy to answer my questions.They are the first place I would recommend to someone looking to buy or service coffee equipment.

michael kemeny

1725579885

Amazing and passionate team. Special thanks to Vittorio who did a brilliant job in consulting me about the right machine and equipment for my usecase. I am extremely happy with the machine and especially the outcome - amazing coffee

Aaron Kavnoudias

1725499798

It was an absolute pleasure dealing with Neri and the team yesterday. He spent a considerable amount of time explaining the features on his machines and guided me to pick the perfect set up for me. Very knowledgeable, professional and competitive in his pricing.

Bruce Bezant

1725085743

I spent many hours researching machines to replace my 10-year old Rocket Giotto, and many more deciding from where to buy. In the end I decided on the ECM Synchronika, and Eastlink Espresso as the place to buy. I could easily, run out of space saying why I decided on the Synchronika, suffice to say for me it is the ideal machine to develop my coffee expertise and knowledge. The reviews from both users and the so called "experts" further convinced me over the alternatives I was considering.As for where to buy, product knowledge and access to ongoing service were essential requirements. Approachable and friendliness also were important, as these machines last a very long time. All these things were offered at Eastlink Espresso. Just recently I called for some advice and received it immediately.So, for me I now have a great machine from a great place. And, the coffee offered while chatting is excellent also. Thank you, all at Eastlink Espresso.

Matthew Clark

1725057892

RANJULA LIYANAGE

1725013512

We bought our Profitech coffee machine and Eureka grinder a few years ago, from lovely Carolina and Vittorio and their team. Recently both got serviced, and was brewing well until someone in my house obviously changed the settings of the grinder. I tried to reset, by myself, but failed. Ahmed and Neri helped me on FaceTime to reset it, over half and hour, giving me instructions and being patiently waiting(I’m not very good at these). Their customer service is commendable and of course they sell top notch equipment. They are a wonderful team who look after their customers with ongoing support. Do not hesitate to go to Eastlink Espresso and have a chat for your brewing needs.

Travis McCarthy

1724801589

Neri and his team are top of the class.I’ve been their customer for a number of years and they always exceed my expectations.Thanks for the hard work and great bags of coffee!

Jack Reilly

1724388888

Fantastic sales and service support for over 10 years exceeding all of our expectations. Jack & Jang, Wattle Avenue House BnB.

Ralf Brandt (Willy)

1724224512

Very good discussion, recommendations, decision support and execution

Barbara Blackadder

1723945663

Really great machine purchased from a reputable dealer fantastic help with all questions asked nothing was too much trouble all of which helped me understand the attributes of the machine that I wanted to purchase. Quick secure delivery goods arrived with no damage to cartons, something unusual in this day and age, the combo sits beautifully on our bench really good quality machines easy to set up and use overall very impressive both in service and assistance looking forward to many years of really good quality espresso coffee.

Jan Niemann

1723857593

When my Saeco automatic finally retired I took the opportunity to purchase a quality machine from Neri. I love my Profitec coffee machine and always look forward to going back to Neri to buy my coffee and get my machine serviced. Neri and his wife always make me feel welcome and take the time to have a chat about all things coffee. I would not hesitate to recommend Eastlink Espresso to my friends and family and have done so.Trevor

Richard Boonstra

1723856074

Friendly and helpful staff. Advice given was helpful and knowledgeable. They were very considerate and willing to help find solutions.

David Buntsma

1723790258

Fantastic experience picking up my new Profitec Drive from the team at Eastlink Espresso.I’d been in a couple of times checking out various machines and each time Ahmed took the time to explain everything clearly and walked through the features of each machine in detail and helped narrow down the options based on my reasons for wanting to upgrade.There was a very minor warranty issue and the guys sorted it out same day. Couldn’t be more pleased with the after sales support.

Charles Lebouf

1723417959

Great service great staff

Rosa Avian

1723120084

Service was great, coffee machine and grinder are awesome. Ahmed initially looked after us and then Neri finished off all our questions and accommodated every question we had, demonstrated how to take care of the equipment etc... Highly recommend these guys if you’re looking for a coffee machine and its accessories. To add to that their own coffee brand is also really good.

Harold Muller

1723080620

Neri was awesome! He gave me great advice, good pricing and excellent service.I ordered the machine and grinder late Monday afternoon.I received it Wednesday, all bench tested and setup by Neri.He even rang to ask if all are OK!!I only used the machine last night - but to far so good.Thanks Neri for your excellent service

Stuart Winton

1723072736

Best place in the eastern suburbs for coffee, machines, spares, service & repairs. Fantastic range of machines with good, honest advice from friendly & knowledgeable staff. Highly recommended to all coffee lovers & those needing advice and are willing to learn. Good parking & easy to find just off Boronia Road, past the yellow arches.

Sandra S

1723004100

Really impressed with Eastlink Espresso - we have gone to them for a number of years and they always been helpful & professional. .I dropped off our Specialita coffee grinder , this morning- it had suddenly stopped grinding. I received a phone call within a very short time that it had been serviced and was ready to pick up today .Great service especially considering the grinder was just out of warranty.

Animesh Pareek

1722577399

Excellent service, delightful people! More than recommended…

Jo Molnar

1722400284

Wow fantastic professionalism. I dropped our Delongi coffee machine off yesterday as the water circuit wouldn't fill. I had a call this afternoon machine had been serviced and was back on the road. The whole customer service from phone call to drop off to pick up has been amazing, everyone was very polite, and helpful. Thank you for servicing our coffee machine so quickly, was so nice to have a good coffee.... cheers Jo & John

Xander Salathe

1721958910

Fantastic experience at every stage of the journey. Great communication, and honestly a ridiculously fast turn around time on a repair.Beyond impressed and will gladly return for any service, or purchase in the future.

george belayiannis

1721789827

Bought ecm synchronica from eastlink espresso recently and on the same day the machine leaked water from underneath the next day vittorio from eastlink replaced and installed the new machine great service from all the guys there easy to deal with no push to buy I highly recommend them they have a great selection of coffee machines and accessories so suit any budget and also make a very good coffee upon arrival.Thanks to vittorio and crew and see you soon for grinder upgrade.

Holly Abson

1721346165

Amazing communication and service. Couldn't recommend enough! We have very happy staff with a fully-functioning coffee machine :) Thanks again!

Peter Smith

1721260854

These guys are amazing. Sent my Breville Oracle from Albury NSW on Monday for repair. Received a call with quote from Neri on Wednesday morning advising they had received it and had started fixing it. Received the machine fixed and back in Albury on Thursday. You can't beat that. Thanks Neri for the amazing service.

shane richards

1721107013

Excellent service and support, personal care and advice on all requirements for a great home coffee machine experience

Mark Nimco

1720836264

After spending $230 on a service for my machine, I discovered one of the rubber "feet" was missing when I took my machine home. After calling to ask for it, I was yelled at by the staff who told me I'd lost it on the way home. Do not recommend!

Christopher Priestley

1720762829

Had Vittorio service my machine for my cafe twice now and the service and knowledge is spot on. Not to mention friendly and maybe most important is that they do their best to save you spending money on stuff that others may say needs fixing. Very honest.

Dianne Marlow

1720592288

Amazing service and fantastic coffee

Melissa Rosenthal

1720090661

Great experience in store and communication after our online purchase. We also decided to book a training session to help us get familiar with our new machine. It was totally worth it. Ahmed gave really clear, comprehensive guidance and was very patient too. Can’t wait to start experimenting with our new machine.

kim moore

1719879009

Absolutely blown away by the service and expertise of this business. Literally every staff member was a delight to deal with and they fixed my coffee machine with such ease after 2 other places wouldn’t even look at it. I was about to give up. Just wish I found them first. Thank you so much team!

Raman deep Singh

1719406651

Excellent service. They know their machines pretty well. The signature beans are top notch too.

Clancy Simpson

1718259893

Even made me a coffee.

David West

1718082467

The service provided by Neri, Carolina and their staff make you pleased that you're dealing with a smaller, independent business. They were patient, informative, and happy to spend time going over their various espresso machines - I ended up purchasing a Rocket Cinquantotto, and am thrilled with it.

Jules Edwards

1717808581

Fantastic service and fix on my coffee machine, communication was great and trusted the team!I took my machine to another place and basically wanted to change 90% of the parts. The team and Eastlink Espresso let me know what was wrong and fixed only the parts the needed to be fixed.Thanks so much again !

Bronwyn Evans

1717466728

Fantastic place. One week and my machine is like new again. Friendly staff and reasonably priced. Best find in Melbourne so far….. many thanks 🙏A very tempting showroom as well.

Anush Thenuwara

1716797640

Hi guys thanks again for servicing my coffee machine 🙏🏾

Bowie Lau

1716180624

Wanted an upgrade from my Breville espresso machine. Came across Eastlink, and was surprised by their variety of brands compared to other retailers. The staff were very knowledgeable and patient to help me understand the price point relative to the function of the machine. During our visit, we saw several customers bringing their machines for repair, which gave us high confidence in their after sales service.Responsive to texts as we had a few questions after our first visit.We bought our machine after a week of consideration. They were helpful in giving us tip to set up and maintain, and welcome us to call them afterwards.It’s definitely worth taking a drive there for their machine quality and service.A big shout out to Vittorio for his help!

Harsha Jarugu

1715780261

An excellent spot for purchasing coffee essentials, with welcoming staff and an exceptional owner who provides expert guidance.

Tracy De Silva

1714595656

Great service! They really know their stuff when it comes to coffee machines. I definitely recommend them.

Scott Coleman

1714120571

Purchased a new Bezzera Duo coffee machine and Eureka Grinder from Neri, Carolina and the wonderful team at Eastlink Espresso. These guys know and live all things coffee and are extreamly knowledgeable and helpful. The deal they gave was just as good as anything online, but with the added benefit of being able to deal with real people in a bricks and mortar business that not only sell the equipment, but also service and provide warranty repairs if needed, and available for help and advice. I couldn’t recommend this business highly enough with great products and sensational customer service.

Adam G

1712030742

Have been getting my machine serviced here for years and when the time came to upgrade, the team were very attentive to understand my needs and provided different options including a training session on how to set up and adjust the machine to get the best tasting coffee. Thank you Ahmed for all your patience!. I highly recommend coming here for your coffee needs.

Nelson

1710375817

Fantastic service and equipment at a great price!With their in-depth knowledge/expertise on coffee machines and comprehensive range of the best machines in all categories, this place is an absolute gem.They also have an excellent facility for servicing all related coffee equipment.To see cross sections of the internals of some of the machines really helps to understand how they work.Guided by their excellent service and understanding of my needs, I left the shop totally confident and happy with my purchase of machine and grinder.I’ve called and visited quite a few places before coming here, their brilliant service and knowledge was immediately obvious.Also great to get a follow up call from them the next day to check on how I was going with the set-up etc.Now making great coffee at home and loving my new coffee machine and grinder.

Billy Omar

1710323463

These guys are awesome and highly recommend. Excellent customer service, spent the time to explain the Bianca lelit v3 machine and got my grinder setup and dialed it in, and got me setup with all the accessories needed. Thanks a million!!!

Gill Moxham

1709665353

Brilliant! Really happy with the service I received, everyone was helpful, excellent outcome and very reasonable price! Thank you to the team.

E R

1709263193

Fantastic service, friendly, knowledgeable and helpful staff. Very happy with our repair and how quickly they could get it done. Will definitely be back for servicing and highly recommend this fantastic friendly business!

Scott McNabb

1709250941

Cal Steel

1709105196

Neri, Carolina and the team at Eastlink Espresso were SO knowledgeable, kind and helpful. They sold us a great machine, taught us how how to use it and fielded all our questions once we were setting it up at home.Couldn’t recommend this business highly enough on customer service alone.

Will Gaffney

1708902799

Brilliant, honest service and great communication from the outset. Really happy with the entire process and even happier to have my machine back running so smoothly. Will definitely be servicing my machine here from now on.

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