10/10 customer service & advice - Shout out to Ahmed for helping up choose our dream espresso machine. We couldn’t be happier and cannot recommend here enough!!

My wife and I purchased a Lelit coffee machine and Fiorenzato coffee grinder from Vittorio at Eastlink Espresso on Monday the 5th of January 2026. We are so happy with the service and advice we received from Vittorio and he was very helpful over the phone after we got home and called him for some assistance. We love our new coffee machine and he had an impressive range of machines and accessories in the showroom. We highly recommend Eastlink Espresso. Alex.

Highly recommend the team at Eastlink Espresso. As a novice with home making Espresso, Vittorio was amazing at explaining everything I needed to know regarding purchasing a suitable grinder and coffee machine. I'm so grateful that Vittorio and team have continue to look after me after purchasing the machine. Vittorio is always very approachable and very thorough in explaining the nuances of espresso making to a novice like myself. He is passionate about his clients achieving amazing tasting coffee at home and with his help, I've had some amazing results so far with the new Lelit Bianca V3. Couldn't be happier.

I recently purchased a Profitec GO espresso machine, a bottomless portafilter, and a walnut wood upgrade kit for the steam knob and portafilter handle from Eastlink Espresso, and I couldn't be happier with the experience. From the very beginning, every question I had was answered quickly and thoroughly. Even small details and follow-up questions were handled with patience and genuine care. Vittorio went above and beyond to help me find exactly what I wanted and even managed to source a walnut handle for my bottomless portafilter, which turned out to be a fantastic solution. What impressed me most was the level of service. Eastlink Espresso may be a small family business, but they operate faster, more carefully, and more responsibly than many much larger companies I've dealt with. Every step of the process felt personal, professional, and well-organized. The machine was bench-tested before dispatch, packaged exceptionally well, and everything arrived in perfect condition. Vittorio also offered me an excellent deal on the complete package, and throughout the entire process I felt that customer satisfaction genuinely mattered to him. In a world where many online retailers feel impersonal, Eastlink Espresso stands out because there are real people behind the business who care about their customers both before and after the sale. A special thank you to Vittorio for all his help, responsiveness, and attention to detail. It has been an absolute pleasure dealing with him. I would not hesitate to purchase from Eastlink Espresso again and highly recommend them to anyone looking for espresso equipment and outstanding customer service.

Eastlink Espresso are absolute professionals with good prices. Con the technician was extremely friendly, knowledgeable and talked us through the entire process. Con made the whole process simple when we had a couple issues with our coffee machine that weren't related to the original issue. He never hesitated to take a second look and was completely honest, making sure our satisfaction was the priority. Thanks again Con, you are a legend 👍😊

Fantastic in-store advice and sales team, Melbourne's best coffee machine retailer. The Eastlink Espresso team will look after you well. I bought a machine and grinder 6 months ago and couldn't be happier. Dropped in last week to buy some beans and have a browse and the team are welcoming and friendly, happy to have a chat even though I wasn't buying anything big. Highly recommended.

Vittorio and the team were fantastic. Gave great advice on the best machine for us, and no pushy up sell. Vittorio also came to our home to provide a tutorial on using and getting the most out of our machine. We couldn’t be happier.

We purchased our Lelia Bianca from Eastlink Espresso in the middle of 2024. The team were great to deal with for the purchase and stood by their product when we had a small issue in December this year. They also make a cracking good coffee whilst you’re waiting. Well done guys.

I would highly recommend eastlink espresso to anyone! Neri was extremely friendly, helpful and knowledgeable in helping us choose our new machine. We are so happy with our new profitec pro 400, and the service they provided was top notch!