vbm - Eastlink Espresso

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Google Rating

4.9

Based on 391 reviews

Eastlink Espresso Repairs & Sales

4.9

review us on See all reviews

Andrew Sofia

1744334172

Eastlink was awesome to deal with and willing to match prices where possible. Brought a DF64Gen2 and transaction went smoothly with great communication and promptness. Will buy again from them. Helped finish off the coffe bar well. Thank you again

con kentominas

1744329073

Fantastic service from the guys @ Eastlink Espresso. Bought the Mara X and the DF83V. Thank you ( Neri & Kon ) for taking the time to teach me to operate my new investment. Legends!

Con. K

David Campbell

1744181342

Great service by Ahmed over the phone. He instantly diagnosed my coffee machine problem when another business couldn't, even after an unnecessary service, including replacement parts!

Susy Livori

1743750369

Very clean professional service

Andrew Pitt

1743724142

Excellent service from the team and Neri! Wouldn't hesitate in recommending them for a new coffee machine purchase. He took the time to show us how to use the machine and grinder and lots of little barista tips! Thank you from Andrew & Stephanie 🙏

Kate Allison

1743068703

Took my Breville coffee machine in for repair. Was given honest feedback that it might not be worth fixing but in the end fixed in less than a week.
At the same time I couldn’t go past the machines they sell. Next level. Staff very knowledgeable. Ended up coming home with a fixed machine and a brand new one with grinder. Thanks team. Highly recommend.

T M

1742866400

Great guys Neri and Con are great 👍

Brett Young

1742787578

We just purchased our new ECM Mechanika Max and Turin DF54 grinder as a replacement for our beloved Barista Express, and what an amazing piece of kitchen jewelry this is.
Vittorio was amazing to deal with, pricing was competitive, and we couldn't be happier with the high level of customer service we received.
Five stars all the way.

C F

1742370914

Fantastic experience with Eastlink Espresso.. matched me with the perfect coffee machine for my needs/wants. Absolutely 5 star ⭐️!

Dan Zen

1742322024

I had completed the obligatory research on type of machine for weeks and it was an easy decision when I met Neri in store . Neri is a professional - understands retail and service well and instantly assessed my coffee machine needs and budget etc .. makes a ripping coffee too 👍 I bought the Quick mill Aquila and small dose grinder - awesome results
In coffee heaven now

Comercial Serrano

1741823895

Rob Sanders

1741480340

Repaired my machine in a week, Super efficient and super friendly!! Very happy

Renato Vizzarri

1740184356

Bought a Rocket Mozzafiato from Eastlink. Super professional and knowledgable. Service was exceptional with every person i dealt with. Clearly passionate about their coffee machines.

Luke Thompson

1739511792

My go to shop for servicing and repairs.
Amazing, friends and knowledge staff.
Fast and expertises at their job. I wouldn’t take my coffee machine anywhere else

Tony Goodwin

1739328138

I love my coffee, and I have been wandering through the process online and face to face as I tried to work out what to buy. East Link Espesso solved my problem. Vittorio listened to me, made some suggestions, and let me make a decision. He then tutored me in how to make truly delicious coffee. I am now enjoying the life of 'real' coffee and enternally grateful to Vittorio for the way he helped me get to this point. I would highly recommend this company, their service, and the way they help you personally.

Paolo Cardinali

1739245130

Great company, excellent customer service! Not easy to find these days... If you are into coffee machines and grinders, you can't find any better place... They'll look after you in every way possible.

win jeewa

1739166614

After sales service is great, fast response, and understanding customer needs, technically sound knowledge. Issued solved on Bezzera Duo, back on extraction, enjoying

Cj R8

1738968371

Neri and his team care about their customers and about coffee. After a few years of excellent service on my old Lelit, I recently had a great experience upgrading to an ECM E61 group HX machine and an Italian grinder Neri recommended. There’s a great vibe in there and they get that being a home barista should be all about fun!

Angela Yuen

1738734997

Excellent service and fast. Definitely coffee expert.

Matthew Gosbell

1738732990

Great fast service, fully explained what was wrong, gave me all the options, very helpful quality service. Thank you for fixing my machine.

Alton Ong

1738543340

Ahmed was awesome in guiding me to the right machine and right grinder for me and my budget. Very friendly company and online service + delivery is top notch. Would shop again and recommend.

Meredith Begg

1738366581

Biaggio Italiano

1738209764

Highly Recommended.
Con was great, excellent customer service.
He explained very clearly what my machine needed before any work was done. Then when i picked it up he showed me a few maintenance tips to keep it going longer. A very pleasant experience.

Adam Farrell

1737662590

Exceptional service and after sales support.

After a bit of research, I purchased a machine online for delivery to NSW.

I received a phone call from the store thanking me for my purchase and checking if I needed any more information about the machine etc, and confirming my delivery address.

Delivery was fast - I ordered on a Tuesday and it was at my door, interstate, on Thursday.

About 3 weeks before Christmas our machine stopped working! Being from NSW I expected that it would be a hassle to organise transport back for repairs, but the team at eastlink espresso were super helpful, organising the courier and assuring me that we should have it back before christmas.

The courier picked the machine up on a Monday, and we had it back, repaired and working, just three days later.

The manager (I believe) Vittorio kept in contact during the repairs - first to make sure that the courier had been and collected it, then advising me that the repairs had been completed and it was on the way back (well in time for Christmas!)

I have been very impressed by the whole experience and would recommend Eastlink Espresso to anyone in the market for a new espresso machine

Tariq Ayoub

1737618685

Highly knowledgeable staff with competitive prices. I appreciate the service from Ahmad and Catarina

gary mackay

1737023754

What a great company to deal with! Took my Rocket for a repair and service. It required a new heater element and a number of seals, gaskets, springs etc after having never been serviced in 8 years of hard use. All the staff at Eastlink Espresso were a pleasure to deal with and appear to really know these coffee machines. Mine came back looking and operating like a brand new machine. I thought the price was very reasonable for the work done. I will definitely use Eastlink again and highly recommend them.Thanks guys!

Campbell MCColl

1736547945

To Vittorio Ascani, I am genuinely grateful for the courtesy and kindness extended to my wife and me by you and other staff members when we shopped for a new coffee machine and coffee grinder at Eastlink Espresso.
I am grateful for your depth of knowledge and professionalism, and want to express my deepest appreciation for your dedication, hard work and commitment to excellence.
Again, a big thank you, particularly for delivering and setting up everything at home for us.
Campbell Mc Coll

Luca Mifsud

1736409618

Extremely friendly, knowledgeable, and helpful staff.

Sheila Manaloto

1735301373

This coffee machine and grinder have truly elevated my mornings. The grinder delivers perfect grounds every time, and the machine brews coffee that’s rich, aromatic, and full of flavor. It’s easy to use, a breeze to clean, and feels like a little luxury in my daily routine. I couldn’t be happier with this purchase! Thanks Team!

Saif Abdulrahman

1735029598

Excellent team at Eastlink. He is very professional, knowledgeable, and, most importantly, very honest in his recommendations about what you need and do not need, the best price out of all sales in the market. I drove for two hours to see them and am glad I did that. Highly recommended!!

Liam Husband

1734912575

Fantastic customer service. Vittoria rang me to talk about my options for my new machine which helped a lot. Very responsive and great sale pricing too. The bench testing they do on all their machines (which other companies don’t) is another assurance piece that sets them apart. Thanks guys.

Joe Bellofiore

1734907742

Expert service, great pricing and matched me to the perfect machine for home. Plus the beans are amazing here

Darren cross

1734603618

Lovely customer service.

Emma Wilton

1733968794

Outstanding customer service from an honest and friendly business. I bought my machine in with a fault, it was fixed and serviced in less than a week at a very reasonable cost and I was given advice on how to look after my machine. I would not hesitate to recommend Eastlink Espresso.

Anna Kimberley

1733966217

Very friendly customer Service
They serviced my Breville coffee machine.
And it’s working like New.
That coffee beans are the best town !!

😊

Thomas Walton

1733896805

I took my faulty machine in for a free assessment which they had done within 24 hours. Sadly the damage and wear was so severe the costs didn't justify restoring it. They were able to provide me with another similar restored unit for a great price. Sad about my old machine but very happy with my new one. The staff are also very friendly and accommodating. I will be returning for my next service and next upgrade.

neill smith

1733892936

I always get quick and effective service and this has been my experience over many years of using Eastlink Expresso Repair and Sales. The staff are also veey friendly and knowlegeable.

christine macphie

1733889611

Fantastic coffee machine, sale and service.
Back regularly for coffee which is the best
Couldn’t recommend high enough

Rey Carlson

1733880385

Simply, they are ‘the’ guys you want to service your machine!

Cameron Wake

1733391898

I had my Elba machine repaired here and their service was excellent. Communicated well, answered all my questions, and provided a really professional service. Highly recommend!

Jan Graham

1733202929

Eastlink Espresso would have to be the number 1 coffee supplier in Melbourne, apart from supplying a great range of exceptional coffee beans freshly roasted at a very reasonable price, the staff are just so helpful! Being a coffee lover, I’ve tried many outlets over the years, but now I stick to just Eastlink Espresso! With their loyalty program, every ten coffee bag purchases you get to have your coffee machine serviced free of charge which is an additional bonus! Regards Don Graham

Olivier Katz

1732506756

Neri and his team are the A-team with everything coffee machine ! We have been on the market for quite a while and went through the most enjoyable experience picking up our new Quick Mill machine.
We could not have hoped for a better experience and Neri’s step by step guidance proved very useful when brewing our first espresso back home.
Thank you for sharing your passion for good coffee with us.

Bob

1731908737

Great product range coupled with good old fashioned service and advice. Highly recommend.

Spiro Christopoulos

1731702405

Best in the business. Great team who are more than willing to help you choose the right product for your needs. The coffee blend they have is amazing.

Daniel Koro

1731625637

The team at Eastlink Espresso were fantastic to deal with. They provided great advice and are extremely passionate about all things coffee related.

Pete ?

1731044474

raymond ng

1730959079

It was fantastic experience . I got the call back from Vittorio instantly after leaving query about warranty for customers staying outside Victoria. After explaining the process how to get machine checked and repaired, Vittorio did explore my budgets and recommend few more expresso machines that may suit my need . His professional advice and quick follow up approach to address my queries is amazing. Highly recommend specialist store with fast dispatch. Could not be happier to deal with Eastlink . Thanks again Vittorio.

Brant

1730958538

Popped in the other day for a small purchase and Neri was extremely welcoming and still took the time to get to know me and help me out.

Thanks heaps mate, will absolutely be back!

Chris & Kev

1730949776

Purchased a new Rocket R58 coffee machine from owners Neri & Carolina. On delivery, we were pleased at how well the machine had been packed & secured for transport. The Rocket is an impressive machine; beautifully manufactured; was so easy to set up & use. Love the digital remote controller with touch pad to allow for easy customisation, auto on & off at set times plus monitoring of system settings. Neri & Carolina were very helpful with their support, advice & a pleasure to deal with. Impressive product & service all round.

Gerard G

1730849203

The best coffee experience we've ever had. It was time to invest in a proper machine!! We took home the ECM synchronika with flow controller fully bench tested and ready to go. Vittorio was always available to provide a wealth of friendly and expert information but the decision on which machine was always ours in the end with no pressure to purchase and we couldn't be happier. This store has all the great machines and all things coffee. Thank you Vittorio and Eastlink Espresso crew for a great experience and for all the future coffees we'll be making ☕☕

3 years after it was time for a Service, Thank you to Ahmed for servicing my ECM. The timeframe from assessment to service and then back in my hands was amazing and the Machine is working perfectly.

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