Eastlink was awesome to deal with and willing to match prices where possible. Brought a DF64Gen2 and transaction went smoothly with great communication and promptness. Will buy again from them. Helped finish off the coffe bar well. Thank you again
Fantastic service from the guys @ Eastlink Espresso. Bought the Mara X and the DF83V. Thank you ( Neri & Kon ) for taking the time to teach me to operate my new investment. Legends!
Great service by Ahmed over the phone. He instantly diagnosed my coffee machine problem when another business couldn't, even after an unnecessary service, including replacement parts!
Excellent service from the team and Neri! Wouldn't hesitate in recommending them for a new coffee machine purchase. He took the time to show us how to use the machine and grinder and lots of little barista tips! Thank you from Andrew & Stephanie 🙏
Took my Breville coffee machine in for repair. Was given honest feedback that it might not be worth fixing but in the end fixed in less than a week. At the same time I couldn’t go past the machines they sell. Next level. Staff very knowledgeable. Ended up coming home with a fixed machine and a brand new one with grinder. Thanks team. Highly recommend.
We just purchased our new ECM Mechanika Max and Turin DF54 grinder as a replacement for our beloved Barista Express, and what an amazing piece of kitchen jewelry this is. Vittorio was amazing to deal with, pricing was competitive, and we couldn't be happier with the high level of customer service we received. Five stars all the way.
I had completed the obligatory research on type of machine for weeks and it was an easy decision when I met Neri in store . Neri is a professional - understands retail and service well and instantly assessed my coffee machine needs and budget etc .. makes a ripping coffee too 👍 I bought the Quick mill Aquila and small dose grinder - awesome results In coffee heaven now
Bought a Rocket Mozzafiato from Eastlink. Super professional and knowledgable. Service was exceptional with every person i dealt with. Clearly passionate about their coffee machines.
My go to shop for servicing and repairs. Amazing, friends and knowledge staff. Fast and expertises at their job. I wouldn’t take my coffee machine anywhere else
I love my coffee, and I have been wandering through the process online and face to face as I tried to work out what to buy. East Link Espesso solved my problem. Vittorio listened to me, made some suggestions, and let me make a decision. He then tutored me in how to make truly delicious coffee. I am now enjoying the life of 'real' coffee and enternally grateful to Vittorio for the way he helped me get to this point. I would highly recommend this company, their service, and the way they help you personally.
Great company, excellent customer service! Not easy to find these days... If you are into coffee machines and grinders, you can't find any better place... They'll look after you in every way possible.
After sales service is great, fast response, and understanding customer needs, technically sound knowledge. Issued solved on Bezzera Duo, back on extraction, enjoying
Neri and his team care about their customers and about coffee. After a few years of excellent service on my old Lelit, I recently had a great experience upgrading to an ECM E61 group HX machine and an Italian grinder Neri recommended. There’s a great vibe in there and they get that being a home barista should be all about fun!
Ahmed was awesome in guiding me to the right machine and right grinder for me and my budget. Very friendly company and online service + delivery is top notch. Would shop again and recommend.
Highly Recommended. Con was great, excellent customer service. He explained very clearly what my machine needed before any work was done. Then when i picked it up he showed me a few maintenance tips to keep it going longer. A very pleasant experience.
After a bit of research, I purchased a machine online for delivery to NSW.
I received a phone call from the store thanking me for my purchase and checking if I needed any more information about the machine etc, and confirming my delivery address.
Delivery was fast - I ordered on a Tuesday and it was at my door, interstate, on Thursday.
About 3 weeks before Christmas our machine stopped working! Being from NSW I expected that it would be a hassle to organise transport back for repairs, but the team at eastlink espresso were super helpful, organising the courier and assuring me that we should have it back before christmas.
The courier picked the machine up on a Monday, and we had it back, repaired and working, just three days later.
The manager (I believe) Vittorio kept in contact during the repairs - first to make sure that the courier had been and collected it, then advising me that the repairs had been completed and it was on the way back (well in time for Christmas!)
I have been very impressed by the whole experience and would recommend Eastlink Espresso to anyone in the market for a new espresso machine
What a great company to deal with! Took my Rocket for a repair and service. It required a new heater element and a number of seals, gaskets, springs etc after having never been serviced in 8 years of hard use. All the staff at Eastlink Espresso were a pleasure to deal with and appear to really know these coffee machines. Mine came back looking and operating like a brand new machine. I thought the price was very reasonable for the work done. I will definitely use Eastlink again and highly recommend them.Thanks guys!
To Vittorio Ascani, I am genuinely grateful for the courtesy and kindness extended to my wife and me by you and other staff members when we shopped for a new coffee machine and coffee grinder at Eastlink Espresso. I am grateful for your depth of knowledge and professionalism, and want to express my deepest appreciation for your dedication, hard work and commitment to excellence. Again, a big thank you, particularly for delivering and setting up everything at home for us. Campbell Mc Coll
This coffee machine and grinder have truly elevated my mornings. The grinder delivers perfect grounds every time, and the machine brews coffee that’s rich, aromatic, and full of flavor. It’s easy to use, a breeze to clean, and feels like a little luxury in my daily routine. I couldn’t be happier with this purchase! Thanks Team!
Excellent team at Eastlink. He is very professional, knowledgeable, and, most importantly, very honest in his recommendations about what you need and do not need, the best price out of all sales in the market. I drove for two hours to see them and am glad I did that. Highly recommended!!
Fantastic customer service. Vittoria rang me to talk about my options for my new machine which helped a lot. Very responsive and great sale pricing too. The bench testing they do on all their machines (which other companies don’t) is another assurance piece that sets them apart. Thanks guys.
Outstanding customer service from an honest and friendly business. I bought my machine in with a fault, it was fixed and serviced in less than a week at a very reasonable cost and I was given advice on how to look after my machine. I would not hesitate to recommend Eastlink Espresso.
I took my faulty machine in for a free assessment which they had done within 24 hours. Sadly the damage and wear was so severe the costs didn't justify restoring it. They were able to provide me with another similar restored unit for a great price. Sad about my old machine but very happy with my new one. The staff are also very friendly and accommodating. I will be returning for my next service and next upgrade.
I always get quick and effective service and this has been my experience over many years of using Eastlink Expresso Repair and Sales. The staff are also veey friendly and knowlegeable.
I had my Elba machine repaired here and their service was excellent. Communicated well, answered all my questions, and provided a really professional service. Highly recommend!
Eastlink Espresso would have to be the number 1 coffee supplier in Melbourne, apart from supplying a great range of exceptional coffee beans freshly roasted at a very reasonable price, the staff are just so helpful! Being a coffee lover, I’ve tried many outlets over the years, but now I stick to just Eastlink Espresso! With their loyalty program, every ten coffee bag purchases you get to have your coffee machine serviced free of charge which is an additional bonus! Regards Don Graham
Neri and his team are the A-team with everything coffee machine ! We have been on the market for quite a while and went through the most enjoyable experience picking up our new Quick Mill machine. We could not have hoped for a better experience and Neri’s step by step guidance proved very useful when brewing our first espresso back home. Thank you for sharing your passion for good coffee with us.
It was fantastic experience . I got the call back from Vittorio instantly after leaving query about warranty for customers staying outside Victoria. After explaining the process how to get machine checked and repaired, Vittorio did explore my budgets and recommend few more expresso machines that may suit my need . His professional advice and quick follow up approach to address my queries is amazing. Highly recommend specialist store with fast dispatch. Could not be happier to deal with Eastlink . Thanks again Vittorio.
Purchased a new Rocket R58 coffee machine from owners Neri & Carolina. On delivery, we were pleased at how well the machine had been packed & secured for transport. The Rocket is an impressive machine; beautifully manufactured; was so easy to set up & use. Love the digital remote controller with touch pad to allow for easy customisation, auto on & off at set times plus monitoring of system settings. Neri & Carolina were very helpful with their support, advice & a pleasure to deal with. Impressive product & service all round.
The best coffee experience we've ever had. It was time to invest in a proper machine!! We took home the ECM synchronika with flow controller fully bench tested and ready to go. Vittorio was always available to provide a wealth of friendly and expert information but the decision on which machine was always ours in the end with no pressure to purchase and we couldn't be happier. This store has all the great machines and all things coffee. Thank you Vittorio and Eastlink Espresso crew for a great experience and for all the future coffees we'll be making ☕☕
3 years after it was time for a Service, Thank you to Ahmed for servicing my ECM. The timeframe from assessment to service and then back in my hands was amazing and the Machine is working perfectly.
